Ver 4.0
3
For Ricoh Americas Corporation and Ricoh Company Limited Affiliates, Authorized
Dealers/Distributors and Customers Only
• KB article 2388142 - A computer that is running Windows 7 or Windows Server 2008 R2
intermittently cannot use a shared network printer to print
• KB article 919543 - The size of the EMF spool file may become very large when you print a
document that contains lots of raster data
Hotfixes that are directly associated with Microsoft Office that may
affect UPD printing.
• KB article 2121850 - A booklet layout setting does not work when you print a multiple-
page document in Windows 7 or in Windows Server 2008 R2 if you use a printer driver that
uses Unidrv.dll
(After the hotfix is applied, install any of the built-in MS-PS drivers in order
to overwrite the old pscript.dll. The new pscript.dll will be applied to all of the existing PS
queues including the PS UPD).
• KB article 2345342 - In Office 2010, you print a PowerPoint presentation that is filled
with images. In this situation, the operation results in an oversized spooler file.
• Turn background printing on or off in Powerpoint - http://office.microsoft.com/en-
us/powerpoint-help/turn-background-printing-on-or-off-HP003077099.aspx
When you turn Background printing on, you can continue to work as you print. However,
sometimes printing presentations that contain graphics can drastically slow down the print
process. If you are working on a presentation that requires rapid response time from the
printer, turn Background printing off.
To turn background printing on or off, do the following:
1. On the Tools menu, click Options, and then click the Print tab.
2. Under Printing options, select or clear the Background printing check box.
• KB article 2553089 - Erratic print behavior when printing certain Microsoft Power Point
2007 files. For example, Only 6 pages print from a 10 page document. Charts and
graphics are left out. Offending command errors at the end of the jobs
• KB article 2592142 - Office 2010 printing errors with Calibri font when printing through
a Windows Server 2003 or 2008 print server
Hotfixes that are directly associated with Print Clusters that may affect
UPD printing.
• KB article 822553 - slow printing performance
• KB article 838337 - an issue where the recently installed printer is not published
• KB article 835609 - an issue that results in the error “Unable to Install Printer. The Print
Processor does not exist.”
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