Ricoh Remote Communication Gate S Przewodnik Instalacji Pobierz pdf (Strona 72)

Problem Cause and Solutions

Remote Communication Gate

S has not been uninstalled

correctly.

Stop the Remote Communication Gate S service before you uninstall.

To uninstall Remote Communication Gate S, you must log on to

Windows as an Administrators group member.

The Remote Communication

Gate S login screen does not

appear.

The port number entered in the client computer is not correct.

Enter the correct port number for the Remote Communication Gate S

server.

The default port number is "8080" when using the Apache web

server, and "80" when using the IIS web server.

The Web server port is being blocked by a firewall. Refer to p.21

"Communication Ports" to set the Web server port as a firewall

exception.

The computer name of the Remote Communication Gate S server

contains

characters other than alphanumeric characters and hyphens.

Change the server's computer name so that it only contains the

characters A-Z, a-z, 0-9, and hyphens.

The device list or other lists do

not appear when connecting

via SSL.

You might have enabled the saving of encrypted pages. To turn off this

function:

On the Internet Explorer menu bar, click [Tools] > [Internet

Options...], and then select the [Advanced] tab.

2. Clear the [Do not save encrypted pages to disk] check box.

3. Click [OK].

Immediately after updating or

re-installing Remote

Communication Gate S,

device information migrated

from the earlier version

appears gray.

Until Remote Communication Gate S detects the device, device

information is grayed out. Wait until the device is detected.

Only one account, "Admin", is

provided after updating or re-

installing Remote

Communication Gate S.

Account settings are not preserved, unlike device information. Add

accounts as required.

5. Appendix

1 2 ... 67 68 69 70 71 72 73 74 75 76

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